FAQ

FAQ

How do I shop at lollobernieshop.com?

You must be 18 years old or older to shop online.

Find the item you are looking for

You can wither browse through the whole collection, navigate through the different product categories, or use our search function. Just type a word in the search field and click the search button. When you find the item you are looking for, click the ”Buy” or ”Choose” button. The ”Choose” button is available when you are required to make a choice, e.g. size or colour.

Shopping cart

When you click "Buy", the item will be placed in your shopping cart at the top right of your web page. Here you will see all ordered items and the total sum. The prices in Lollo & Bernie Shop always include Swedish value added tax.

You can always change, add or remove items in your cart.

Checkout

When you are done shopping, just press the "Checkout"-button in your shopping cart. You can easily change the number of an item by changing the number and press "change". A click on the" X" will erase all items on a particular row.

Confirm order

Be sure to check your address and the contents of your cart. When you have checked that all information is correct, press the "Pay and submit order order" button.

Receipt

When you see the receipt on your screen you know that we have received your order. We will slso send an e-mail confirming receipt of your order to the email address you have provided. We recommend you to print the receipt on your screen and save it.

Which payment methods are available in the Lollo & Bernie Shop?

Lollo & Bernie Shop offers quick and secure payments by credit card and modern online payment services such as Apple Pay and Google Pay. Please see the PAYMENT section for more information on secure payments.

How long is the delivery time?

Lollo Bernie Shop aims to ship your order from our warehouse in Sweden within 1-3 business days.

How much is the delivery cost when I shop online?

The delivery costs depend on the weight of the total order.

How can I return an item I bought in the Lollo & Bernie Shop?

You are entitled to cancel your purchase within 14 days of receiving your order. The return terms are not valid if the item has been personalized or modified to meet your specific requirements. You will, however, have to pay for the return transport to Lollo Bernie Shop´s Customer Care in Dragør, Denmark, if the items have been delivered to you. When cancelling your purchase, you will receive a full refund of the product expenses to the credit or debit card used to purchase the item provided that the products are in re-sellable condition. Always contact our customer support when you want to return an item, please see the RETURNS & CLAIMS section.

How do I proceed to claim an item I bought in the Lollo & Bernie Shop?

Should you receive an incorrect delivery, or a damaged or otherwise faulty item, we kindly ask you to notify us as soon as possible. You are always entitled to complain about damaged or faults in products within a reasonable period after you noticed or should have noticed the fault. If you want to submit a claim concerning a fault in a product that you have ordered, you must contact Lollo Bernie Shop as soon as possible after discovering the fault. Please see the RETURNS & CLAIMS section.

How will I get refunded for returned or claimed items?

The amount corresponding to the returned item(s) will be refunded to the same credit card you used at the time of purchase, as soon as our warehouse has received your return. The return will be refunded within maximum 30 days after the return has been registered.

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Intro-rabat

Husk, at du får 25% intro-rabat hele oktober måned på alle produkter.

Køber du får over kr. 400 får du gratis fragt - og et bjørnekram!

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By clicking enter you are verifying that you are old enough to consume alcohol.

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